Yes, We can help

Wether you are a Small Business, a Home user, or a Home Office, we can help you. We are specialists in onsite laptop repair for Trafford, Warrington or Liverpool locally. We also do computer hardware and software services, computer health check, spyware, malware and virus removal service,  firewall set up and protection installations, data recovery of pictures, documents, video, and all files. We come to your business premises or your home. We can do broken laptop repair, fix broken computer, build PC to order, install broadband routers, setup a network, fix your printer, provide tuition for adult or child, and more.

We do service all makes and models of computer such as:

HP, FUJITSU, ACER, ADVENT, ALIENWARE, ASUS, IBM, DELL, PACKARD BELL, SAMSUNG, SONY, GATEWAY, COMPAQ, TOSHIBA, LENOVO, E-MACHINES, CLONE and more.

Same day call out service.

In most cases we provide a same day on site call out service, our engineers will visit you at your business or home. You have none of the hassle of unplugging your computer and then travelling miles to get it fixed.
Drop Off Service.

If you like you can drop your machine off to our office for service, just give us call and we will then arrange date and time for you to come. Once work done we then will contact you to arrange for you to pick up your machine, so there is no waiting around and wasting your time.
Remote Support.

We also provide a remote support service where in most cases we will be able to resolve your problems. We can even remove viruses and malware in this way. The charge for this service will depend on what you would like us to do. In most cases we charge £30.00 per hour.
Competitive Prices.

Our prices are very competitive and we always check our hardware prices against online retailers to make sure your getting the best deals.
Onsite work.

We do not charge a call out fee, we charge a fix hourly rate of £35.00 for the first hour and in some cases where we need to be on site for more than an hour we charge £10.00 for every additional 30 minutes.
Workshop.

If you bring the item into us then we charge £25.00 per hour and in some cases where we need to spend more than an hour we charge £10.00 for every additional 30 minutes.
Remote Support.

In most cases we charge an hourly rate of £35.00 per hour, however for some work like hosted exchange setup & migration our charges are different.  
Please note all the above prices is for labour only and do not include the cost of parts.

Installations repairs upgrades shopper tuition

Our Desktop Computer Repair Services

Your local ITS Engineers are specialists in Desktop / PC services, covering all models of desktops right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay.

New PC installations

Do you require assistance with setting up your new computer?

When you’ve purchased your brand new desktop or laptop computer, you want to ensure that it is setup correctly your own specifications.
Our setup and installation service covers all makes and models including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell.
Our service includes setting up your user accounts, email software and any devices such as printers that you have purchased with your computer.
If you are cautious of installing your new computer yourself, or just don’t have the time we can install the lot from start to finish, including adding your printer, scanner etc.
We are able to transfer across files from your old computer, setup your email, iTunes or anything else you need to get up and running. We will ensure your new PC has full anti-virus protection and secure online backup too.
We will then provide you with a brief demo of how to get started – we’re always on hand to help you. You can also discuss additional training with us, if required.
Contact us today about our desktop and laptop computer installation service.

Computer Repairs

Our mission is to make your computer happy again.

We carry out software-related desktop and laptop computer repairs and are also able to set up wireless networks for PC. We are also able upgrade memory if your PC is running slow.
We carry-out onsite home and mobile desktop and laptop computer repairs. Your computer may be running slower than usual, you may have a problem with your email or internet; you may even want to upgrade your computer and require our advice.
Contact us today about our desktop and laptop computer repairs service.

Computer Upgrades

Is your desktop or laptop computer in need of an upgrade?
The principal part of this service involves fault diagnosis. Computer’s are complex things! These days many problems we see are due to viruses or because your Windows operating system is out of date. People also have problems when they have just changed to a new Broadband service. Most problems can be solved without having to replace any parts.
If a component failure is diagnosed, our engineer will be able to provide a quote for the necessary part. If you are happy to proceed we will either install the new part, as we carry some common parts with us, or make arrangements with you to return and complete the repair. All components are supplied new and are covered by a full twelve months warranty.
Alternatively you may just wish to upgrade what you already have, for example to increase the speed of your computer, or perhaps you need a larger storage capacity. As we are an independent company we can offer you unbiased advice on what to buy next. Remember, we get to see the best and the worst of what’s out there!
Contact us today about our desktop and laptop computer upgrade service.
Alternatively you may need more hands-on help with your purchase so how about our Personal Shopping Service?

Personal Shopper

Require assistance with choosing your new desktop or laptop computer?

Do you get nervous when faced with buying a new computer or laptop? Don’t want to get it wrong? Would you like the advice and support of an independent expert when you are browsing at the PC store?
We don’t sell computers, but we repair them all the time. This makes us the perfect partner for you on your next shopping expedition, as we know what to recommend, what to avoid and can help you ask the right questions to ensure you get the product which is right for your needs. Or we can even ask them for you if you wish!
At our standard hourly rate we will meet you at your chosen store and accompany you on your mission! We will discuss your needs and determine the best product for you, ask the right questions of shop staff as well as giving you invaluable tips along the way!
When you may be considering spending many hundreds of pounds or more, this small investment could be well worth it!
Contact us today about our desktop and laptop personal shopping service.

Tuition

Learn from the experts & do more with your computer!

● One-to-one or group tutorials on a range of topics, tailored to suit your needs!
● Learn in the comfort of your own home with Microsoft Qualified, CRB Vetted experts!
● No jargon, learn at your own pace on your own PC!
● Simple, hourly rate – why not share with your friends?

Example topics:
● Personalise your desktop computer
● Working with Files and Folders
● Explore the internet
● Internet Telephony, Skype, MSN
● Using Email
● Keeping safe on the internet
● Basic spreadsheet and word processing
● User accounts and parental controls
● These are just examples – we can tailor to suit your needs!

Laptop/notebook PCs fix service

Your local ITS Engineers are specialists in repairs all models of laptop, notebooks and notebooks right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay. 
Screen Repairs

Do you require a laptop screen repair or replacement service?

Is your laptop screen cracked or do you have an annoying scratch down it affecting your viewing quality? We replace laptop screens for all laptop manufacturers including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell. We are a specialist in laptop screen replacements across the Trafford Warrington and Liverpool.
We stock an incredible number of replacement laptop screens, in all monitor sizes and resolutions, and can perform and dispatch most laptop screen repairs on the same day that we receive your laptop.
If your laptop screen has gone dark or you have a blank screen, you may also find our backlight repair session useful.

Quality Counts

Our laptop screens are fully tested and RoHS compliant. We do not use B-grade or second hand screens (like many other companies do). If you use us to replace your laptop screen, you can be assured that only the highest quality screens will be used. We stock and have experience with laptop screen repairs and replacements for Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell laptops.
 
Refurbished LCD Screens

If your laptop a bit ‘older’ and you don’t want to spend £100.00 to replace your screen, we can often source 2nd hand screens and fit these instead. We will only fit ‘A’ grade second hand screens (meaning no scratches, damage, or dead pixels). In addition, if you have your own replacement laptop screen that you have sourced, we can fit that for you as well.
Contact us today for a free laptop repair quote.

Socket Repairs

Are you experiencing power socket problems with your laptop?
If you are finding that your laptop battery is not charging we can repair it for all laptop manufacturers including Acer, Advent, Alienware, Apple (Macbook Air and Macbook Pro), Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell.
Our engineer are qualified to get your laptop repaired and working again.
Please contact us today to speak to your local engineer.
 
Liquid Damage

Have you spilled liquid on your laptop? Don’t fear!
We can repair most laptops which have had liquids spilt on them, no matter which make or model your laptop including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell.
 
Immediate steps to take
1. If you’re running your laptop on AC power, turn the power off at the mains (If you have spilt liquid on the mains outlet also, then turn off the power at the fuse box).
2. Unplug the AC adapter from your laptop. If you have spilt liquid on the AC adapter, then it is recommended that you replace it.
3. Power down (Shut down) the laptop immediately.
4. If the laptop is running off the battery, then remove the battery from the underside of the laptop.
5. If you have spilled water on your laptop or keyboard, try and drain as much liquid out as possible.
6. Mop up any excess liquid using paper towels(Do not be tempted to use a hair dryer, as this can cause more problems).
7. Do not try and power up the laptop again – this could cause further problems. Also, depending on what it is you spilled, just allowing it to dry isn’t enough as juice and soft drinks can leave behind a sticky residue.
8. Contact your local engineer today.
 
Getting your laptop back up and running
If you follow the steps above, your local PC PAL engineer can usually strip down and clean out your laptop components and get it working again without any parts needing replacing.
In the case that something does need replacing, rest assured that your laptop is in the best of hands – we’ll fix your laptop fast and get it right back to you with a minimum of fuss.
Contact us today for a free laptop repair quote.

Broken Keyboards

Does your keyboard have missing keys or is it simply not working?
We can repair your laptop if it has missing keys or the keyboard just doesn’t work. We will get you typing again in no time at all.
We can repair keyboards for all laptop manufacturers including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell.
Contact us today for a free laptop repair quote.

Removing a broken DC Jack

Laptop power problems are usually caused by a faulty DC jack, power socket or a damaged power connector pin, which keeps your laptop from recharging or powering up.
Laptop power connectors can become broken or work loose when the power cable is inadvertently tugged or repeatedly pulled, as this places strain on the DC power socket which can eventually cause damage. Our specialises in repairing laptop power connectors and broken DC jack problems.
 
Symptoms of a broken power socket (DC jack) include:
● The backlight on your screen flickers whilst charging
● Your laptop frequently changes from battery to AC power
● Your laptop battery will not charge
● The power socket (also known as DC jack and power socket adapter) is loose or broken
● Your laptop will not power up at all
 
Contact us today if your laptop has any of these symptoms:
● The backlight on your screen is flickering whilst charging
● Your laptop suddenly changes from battery to AC power
● Your laptop battery will not charge
● The DC jack is loose or broken and requires repair
● Your laptop will not power up at all (a dead laptop)

Quality
Not only will our engineer get your laptop running again, we ensure that the replacement power connector that we fit is more resilient to day to day wear and tear ensuring that your laptop stays running.
We only use high quality DC jacks and use an epoxy resin to provide extra anchorage of the DC jack to the system board. Our goal is that you never have a laptop power problem again after our first repair.
Contact us today for a free laptop repair quote.

Broken Back Light

Has it suddenly all gone dark?
In addition to replacing cracked or broken laptop LCD screens, we can also fix laptop backlight problems for all makes and models of laptops including we can repair it for all laptop manufacturers including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell. Repairs can save a lot of money, because many times a new screen is not necessary.
Our laptop backlight repair process starts with a test of the display inverter, which provides power to the back light. This is a board inside the screen which outputs over 1000 volts.
If the inverter is not at fault, then we test the cold cathode fluorescent lamp (CCFL), and if it’s broken, we’ll replace it.
You see, if the laptop CCFL is bad, most repair companies will tell you that you have to replace the entire screen as they won’t or can’t replace a backlight – but that is not the case at our laptop engineer. We can replace the CCFL 90% of the time, saving you at least half the price of a new screen.
Cold cathode tube problems usually present themselves as a hissing coming from the screen, a red glow in the LCD, or just no backlight at all.
Contact us today for a free laptop repair quote.

Motherboard Repairs

Is your motherboard in need of some TLC?
As part of our service package, we are able to offer a laptop motherboard repair service for all makes and models including Acer, Advent, Alienware, Asus, Compaq, Dell, Fujitsu, HP, NEC and Packard Bell, right down to component level.
We can repair the following problems and much more:
● Dead laptop
● Distorted graphics
● Laptop powering up but not booting
● No image displayed
 
Specialist laptop repairs

The repair is then carried out by one of our specialist local engineers – they carry out component level repairs, and nothing else.
Once the laptop motherboard has been repaired, it is thoroughly tested for a few days to ensure that the repair has taken fully.
Motherboard repairs take a little longer, as we realise the importance of getting it right. Laptop motherboards are extremely complex pieces of electronics and need to be treated as such. We want it right, and are sure that you do too.
Oh, one more thing – our laptop motherboard repairs carry a 12 month guarantee – beat that!