Remote Support Services

Remote support services all you needs

ITS provides Remote IT Support services (RITS) is more than just a phone number to call when problems occur, it is a complete network support solution that utilises many proactive and reactive methods to ensure you get the most out of your IT equipment.
You receive access to advice, troubleshooting and remedies from a team of IT professionals which minimises any downtime. By using remote access technology, you don't have to wait hours or days for an engineer to attend your site - you can have an immediate response within minutes!

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Remote support for our clients in Warrington,Trafford & Liverpool

“Anywhere, right now.No call out, no hidden costs, just friendly expert service”

Start remote support easily

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ITS Remote Utilities DOWNLOAD

Step 1. Click on below the ITS Remote Utilities DOWNLOAD button for start download the remote access program

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Remote Utilities Agent

Step 2. After the file has finished downloading, select Run ITS Remote Utilities DOWNLOAD file , when it open, then  double click on a program name call “Agent”  then should now pop up with Internet ID and Password

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Inter ID and Password Pop Up

Step 3. Please provide us with your Internet ID and Password when asked

See how to get remote support from us

FAQ's

On-demand remote support
24/7 remote access to unattented servers and computers

24/7 remote access to your own computer including all data and applications
Remote support from and to mobile devices

Online meetings, online presentations, training sessions Home & office

Which operating systems are supported?

Windows 10 / 8 / 7 / Vista / XP
Windows 2000 / Millennium Edition / NT (Service Pack 6a, at least IE 5.5) / 98*
Windows Server 2012R2 / 2012 / 2008R2 / 2008 / 2003 / 2000*
Windows Home Server / Home Server 2011

How secure is the program?

The program use full encryption. Encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today’s standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during development.